Accordingly, the WhatsApp for Business app can be used on a single device-perfect for a hustling entrepreneur who is just starting to build their business. The WhatsApp Business App was built for small business owners who experience a nominal amount of support requests-enough to keep the owner busy but not enough to hire a customer service team. WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business.
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